Terms of Service
Turntopia Terms of Service
Last Updated: November 24, 2025
Effective Date: November 24, 2025
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AGREEMENT TO TERMS
By accessing or using any service provided by Turntopia LLC ("we," "our," or "us"), including Unmap, Blocktopia, and other applications (collectively "Turntopia services" or "our services"), you agree to be bound by these Terms of Service ("Terms").
If you disagree with any part of these Terms, you may not access or use our services.
These Terms apply to all Turntopia services, whether accessed via mobile application, website, or any other platform.
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TABLE OF CONTENTS
1. Acceptance of Terms
2. Eligibility and Account Creation
3. User Accounts and Security
4. Account Authentication Options
5. SMS Communications
6. User Conduct and Prohibited Activities
7. Content Standards
8. Event Creation and Management
9. Intellectual Property Rights
10. Privacy and Data Protection
11. Location Data
12. User Blocking and Reporting
13. Content Moderation and Appeals (EU Digital Services Act)
14. Use of Automated Systems and AI
15. Account Termination
16. Disclaimers and Service Availability
17. Limitation of Liability
18. Indemnification
19. Dispute Resolution and Governing Law
20. Accessibility
21. Changes to Terms and Services
22. Minors' Use of Services
23. Third-Party Links and Services
24. Government Requests and Transparency
25. Force Majeure
26. Severability
27. Entire Agreement
28. Contact Information
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1. ACCEPTANCE OF TERMS
By creating an account or using Turntopia services, you represent that:
• You are at least 13 years of age (or older if required in your jurisdiction)
• You have the legal capacity to enter into these Terms
• You will comply with all applicable laws and regulations
• You will not use the services for any unlawful purpose
• You have read and agree to our Privacy Policy
If you are under 18, your parent or legal guardian must review and agree to these Terms on your behalf.
If you are accepting these Terms on behalf of an organization, you represent that you have authority to bind that organization.
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2. ELIGIBILITY AND ACCOUNT CREATION
Age Requirements:
• Minimum age: 13 years old (United States, COPPA compliance)
• EU/EEA: May be 14, 15, or 16 depending on your country's GDPR requirements
• Other jurisdictions: Must meet local age requirements for consent
You must not create an account if you are under the minimum age for your jurisdiction.
Account Creation:
• You must provide accurate and complete information when creating an account
• You must provide either a valid phone number OR email address (not both required)
• You may choose phone authentication (SMS) or email authentication
• You are responsible for maintaining the confidentiality of your account credentials
• You must immediately notify us of any unauthorized use of your account
• You are responsible for all activities that occur under your account
Single Account Policy:
• You may only create one personal account
• You may not create multiple accounts to evade bans, restrictions, or for fraudulent purposes
• Organizations may create dedicated organizational accounts with our approval
Account Verification:
• We may require verification of your identity, age, or contact information
• Failure to provide verification may result in account suspension or termination
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3. USER ACCOUNTS AND SECURITY
Account Security Requirements:
• You must use a strong password (minimum 8 characters, including uppercase, lowercase, and number recommended)
• You must not share your account credentials with others
• You are responsible for all actions taken using your account
• Enable two-factor authentication if available for enhanced security
Account Responsibility:
• You are solely responsible for activity on your account
• You must maintain control of your registered phone number or email
• You must notify us immediately if you lose access to your authentication method
• We are not liable for losses due to unauthorized account access if you failed to maintain security
Account Transfer:
• Accounts are non-transferable
• You may not sell, trade, or give away your account
• Violations may result in account termination
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4. ACCOUNT AUTHENTICATION OPTIONS
Choice of Authentication Method:
You must provide either a valid phone number OR email address for account creation. You are not required to provide both.
**Phone Authentication (Optional):**
• If you choose phone authentication, you will receive SMS messages with one-time passwords (OTP)
• You expressly consent to receive SMS messages for authentication purposes
• Standard message and data rates may apply from your carrier
• See Section 5 for complete SMS Terms and Conditions
**Email Authentication (Optional):**
• If you choose email authentication, you will receive verification links via email
• No SMS charges apply
• You can switch authentication methods in Settings
Phone Number Maintenance:
• If using phone authentication, you are responsible for maintaining access to your registered phone number
• You must notify us immediately if you lose access to your phone number: admin@turntopia.net
• We cannot guarantee account recovery if you lose access to your authentication method
Switching Authentication Methods:
• You can switch between phone and email authentication in Settings → Account → Authentication
• May require verification of your identity
• Changes take effect immediately
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5. SMS COMMUNICATIONS
Note: This section only applies if you choose phone authentication. Email authentication is available to avoid SMS charges.
By Providing Your Phone Number for Authentication:
If you choose phone authentication, you consent to receive SMS messages for authentication purposes only:
• You will receive one-time passwords (OTP) for account verification
• Message frequency varies based on login activity (typically 1 message per request)
• Standard message and data rates may apply from your carrier
• Messages are sent through Twilio (third-party SMS provider)
• Messages are transactional only, not promotional
Opt-Out:
• You can opt-out by replying STOP to any message
• Opting out will prevent phone authentication
• You can switch to email authentication to maintain account access
Support:
• Reply HELP to any message for support information
• Email: admin@turntopia.net
• See our Privacy Policy for complete SMS Terms and Conditions
Compliance:
SMS services comply with: TCPA (Telephone Consumer Protection Act), CTIA Messaging Principles, and carrier guidelines.
For complete SMS terms, opt-out procedures, and privacy information, see Section 9 of our Privacy Policy.
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6. USER CONDUCT AND PROHIBITED ACTIVITIES
You agree NOT to:
**Harmful Content and Behavior:**
• Create false or misleading events
• Post defamatory, harassing, or abusive content
• Bully, harass, or threaten other users
• Post content that incites violence or hatred
• Share sexually explicit, pornographic, or obscene content
• Post content involving minors in inappropriate contexts
• Promote self-harm or dangerous activities
**Illegal Activities:**
• Violate any applicable laws or regulations
• Engage in fraud, scams, or deceptive practices
• Facilitate illegal drug sales or other criminal activity
• Infringe on intellectual property rights
• Distribute malware, viruses, or harmful code
**Privacy Violations:**
• Collect or harvest user information without consent
• Share others' personal information without permission (doxxing)
• Impersonate others or misrepresent your identity
• Create fake profiles or use stolen identities
**Platform Abuse:**
• Spam or send unsolicited communications
• Use automated systems (bots, scrapers) without permission
• Interfere with the service's operation or infrastructure
• Attempt to gain unauthorized access to systems or accounts
• Bypass security measures or access controls
• Manipulate metrics (fake likes, follows, engagement)
**Commercial Misuse:**
• Use services for unauthorized commercial purposes
• Sell or resell access to services
• Use services for multi-level marketing, pyramid schemes, or similar
**Circumvention:**
• Create new accounts to evade bans or restrictions
• Use VPNs or proxies to bypass geographic restrictions (unless for legitimate privacy purposes)
• Attempt to reverse engineer our software or services
Consequences of Violations:
• Content removal
• Account warnings or restrictions
• Temporary suspension
• Permanent ban
• Legal action if applicable
• Cooperation with law enforcement
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7. CONTENT STANDARDS
All content you post must:
• Be accurate and truthful
• Not violate any third-party rights (copyright, trademark, privacy, publicity)
• Comply with these Terms and our Community Guidelines
• Be appropriate for a diverse global audience (ages 13+)
• Respect cultural sensitivities and diversity
Event Content Requirements:
• Event information must be accurate (date, time, location, description)
• Event images must be relevant and appropriate
• You must have rights to all content you upload
• You must not create events for illegal activities
User-Generated Content:
• You retain ownership of content you create
• By posting, you grant us a license to use, display, and distribute your content (see Section 9)
• You represent that you have rights to grant this license
• We may use your content for service operation, promotion, and improvement
Content Moderation:
• We reserve the right to review, remove, or hide content that violates these Terms
• Automated systems and human reviewers may moderate content
• You can appeal moderation decisions (see Section 13)
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8. EVENT CREATION AND MANAGEMENT
Event Creator Responsibilities:
• You are solely responsible for the accuracy of event information
• You must ensure events comply with all applicable laws
• You must obtain necessary permits and permissions for physical events
• You must not create events on private property without owner permission
• You are responsible for safety and conduct at events you organize
Event Moderation:
• We reserve the right to remove or hide events that violate these Terms
• Events reported for abuse may be automatically hidden after 5 valid reports
• We may suspend or terminate accounts that repeatedly violate Terms
• We are not responsible for the conduct of events or attendees
Liability:
• We are not liable for any issues arising from events (injuries, damages, disputes)
• Event creators assume all liability for their events
• Attendees participate at their own risk
Event Cancellation or Changes:
• You must notify attendees of cancellations or material changes
• We may remove outdated or past events
• We are not responsible for notifying attendees on your behalf
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9. INTELLECTUAL PROPERTY RIGHTS
Your Content:
• You retain ownership of content you create and post
• By posting content, you grant us a worldwide, non-exclusive, royalty-free, transferable license to:
- Use, display, reproduce, and distribute your content
- Modify, adapt, and create derivative works for service operation
- Sublicense to third parties for service provision (e.g., hosting, CDN)
• This license ends when you delete content, except:
- Content shared by others may remain
- Backups may retain content temporarily (up to 30 days)
- We may retain for legal compliance or enforcement
Our Content:
• All service features, design, logos, trademarks, and branding are our property
• You may not copy, modify, distribute, or create derivative works without written permission
• You may not use our trademarks or service marks without authorization
• "Turntopia," "Unmap," and logos are trademarks of Turntopia LLC
Copyright Infringement:
• We respect intellectual property rights
• We respond to valid DMCA takedown notices
• Report copyright infringement: admin@turntopia.net
• Include: Your contact info, description of copyrighted work, location of infringement, statement of good faith belief
• Repeat infringers will have accounts terminated
Trademark Policy:
• Do not use our trademarks in ways that suggest endorsement or affiliation
• Do not register domain names, social media handles, or business names confusingly similar to ours
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10. PRIVACY AND DATA PROTECTION
Your use of Turntopia services is also governed by our Privacy Policy, which is incorporated into these Terms by reference.
Key Privacy Points:
• We collect and process data as described in the Privacy Policy
• You have rights regarding your personal data (access, deletion, correction, portability)
• We comply with GDPR, CCPA/CPRA, and other privacy laws
• Data is encrypted and stored securely
• We do not sell your personal information
For complete privacy information, see our Privacy Policy at https://turntopia.net/privacy-policy.html
By using our services, you consent to data collection and use as described in the Privacy Policy.
Data Portability:
• You can export your data at any time: Settings → Account → Export Data
• Data is provided in machine-readable format (JSON)
Account Deletion:
• You can delete your account at any time: Settings → Account → Delete Account
• Deletion is permanent and cannot be undone
• All your data will be deleted as described in our Privacy Policy (within 90 days)
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11. LOCATION DATA
Location Services:
• Event Locations: Latitude and longitude coordinates for events you create
• Current Location: Only collected when you explicitly choose to use "Current Location" feature
• Location sharing is optional - you control when and where location is used
Location Data Usage:
• Display events on maps
• Enable location-based event discovery
• Calculate distances for filtering
• Never shared with third parties for advertising or tracking
Accuracy and Responsibility:
• You are responsible for accuracy of location data you provide
• We are not liable for inaccuracies in map data or directions
• Event attendees should verify locations independently
Location Privacy:
• Location data is removed when events are deleted
• No continuous location tracking
• No location history maintained
• You can disable location features entirely in Settings
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12. USER BLOCKING AND REPORTING
Blocking Users:
• You can block users who harass or abuse you
• Blocked users cannot see your events or profile
• Blocked users cannot interact with you
• Blocking is permanent until you unblock the user
• How to block: User Profile → (...) Menu → Block User
Reporting Abuse:
• You can report events, profiles, or content for violations
• How to report: Content → (...) Menu → Report
• Provide reason and details
• Reports are reviewed by our team
• You will be notified of actions taken (if any)
False Reporting:
• Submitting false reports is prohibited
• False reporting may result in account warnings or suspension
• We may terminate accounts that abuse reporting systems
What to Report:
• Harassment or bullying
• Hate speech or discrimination
• False or misleading information
• Spam or scams
• Inappropriate content (violent, sexual, etc.)
• Impersonation
• Copyright infringement
• Privacy violations
Report Anonymity:
• Your identity is kept confidential when reporting
• Reported users will not be notified of who reported them
Emergency Situations:
• For immediate threats to safety, contact local law enforcement first
• We cooperate with law enforcement investigations
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13. CONTENT MODERATION AND APPEALS (EU DIGITAL SERVICES ACT)
This section applies to all users, with enhanced protections for EU/EEA/UK residents under the Digital Services Act (DSA).
Content Moderation Process:
**Automated Moderation:**
• Automated systems may flag or remove content that appears to violate Terms
• Systems use pattern recognition, keyword detection, and image analysis
• You can appeal any automated decision for human review
**Human Review:**
• Reported content is reviewed by trained moderators
• Complex cases may be escalated to senior reviewers
• Decisions aim to balance free expression with community safety
**Moderation Actions:**
• Content warning or label
• Content hiding or removal
• Account warning
• Temporary suspension (hours to days)
• Permanent ban
Statement of Reasons (DSA Requirement):
If your content is removed or restricted, we will provide:
• Clear description of what was removed
• Reason for removal (which rule was violated)
• Information about appeals process
• Whether decision was automated or human
• Notification via email and/or in-app
Appeal Process:
**How to Appeal:**
1. You will receive notification of moderation action
2. Click "Appeal" in notification or email admin@turntopia.net
3. Explain why you believe decision was incorrect
4. Provide any relevant context or evidence
**Appeal Review:**
• Appeals are reviewed by human moderators (not automated)
• Different reviewer from original decision when possible
• Response within 7 days for EU users, 14 days for others
• Decision is final unless new evidence is provided
**Possible Appeal Outcomes:**
• Content restored with no restrictions
• Restrictions reduced (e.g., warning instead of removal)
• Decision upheld (original action stands)
• Additional restrictions if new violations found
Out-of-Court Dispute Settlement (EU/EEA/UK):
If unsatisfied with our appeal decision, EU/EEA/UK residents may access out-of-court dispute settlement:
• Certified bodies: [List will be updated as certified bodies become available]
• Process: Submit dispute through certified body's platform
• Timeframe: Varies by body (typically 90 days)
• Binding: Decisions may be binding depending on body and dispute type
Trusted Flaggers (DSA):
• Certain organizations may be designated as "trusted flaggers"
• Reports from trusted flaggers receive priority review
• Trusted flagger status granted based on expertise and accuracy
Content Moderation Transparency:
• We publish transparency reports on moderation actions
• Reports include: Number of content removals, reasons, appeal outcomes
• Available at: https://turntopia.net/transparency (when available)
Repeat Offenders:
• Accounts with repeated violations may face escalating consequences
• Pattern of violations may result in permanent ban regardless of individual severity
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14. USE OF AUTOMATED SYSTEMS AND AI
We use automated systems, algorithms, and artificial intelligence to enhance your experience:
Automated Systems We Use:
**Event Feed Ranking:**
• Determines order of events in your feed
• Based on: location, preferences, interactions, popularity, recency
• You can influence ranking by engaging with events you like
• Limited opt-out: Disable location-based ranking in Settings
**Event Recommendations:**
• Suggests events you might be interested in
• Based on: activity, followed users, saved events, similar user preferences
• Opt-out: Settings → Privacy → Disable Recommendations
**Spam and Abuse Detection:**
• Automatically flags suspicious content and accounts
• May result in content hiding or account restrictions pending review
• You can appeal any automated action (see Section 13)
**Content Moderation:**
• Automated filtering of inappropriate content
• Image recognition and text analysis
• Flagged content is reviewed by humans
• You can appeal decisions
**Search and Discovery:**
• Algorithms rank search results and discovery feeds
• Based on relevance, location, popularity, and your preferences
Your Rights Regarding Automated Systems:
• Right to know when automated systems affect you
• Right to human review of automated decisions
• Right to explanation of how decisions were made
• Right to challenge and appeal
• Right to opt-out of non-essential automated decision-making
**EU/EEA/UK Residents (GDPR Article 22):**
You have enhanced rights regarding automated decision-making. We do not make solely automated decisions that produce legal or similarly significant effects about you.
AI and Machine Learning:
• Our AI systems are trained on anonymized, aggregated data
• We do not use AI for high-stakes decisions (employment, credit, housing, etc.)
• AI is used to enhance user experience, not replace human judgment on important matters
Limitations:
• Automated systems may make errors
• We continuously improve accuracy
• Human oversight is always available
• You can provide feedback on automated decisions
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15. ACCOUNT TERMINATION
Termination by You:
• You may delete your account at any time: Settings → Account → Delete Account
• Deletion is permanent and cannot be undone
• All your data will be deleted as described in our Privacy Policy (within 90 days)
• You can export your data before deletion
• Some information may be retained for legal compliance (e.g., financial records)
Termination by Us:
We may suspend or terminate your account if:
• You violate these Terms
• You engage in illegal activities
• You repeatedly receive valid reports for abuse
• We determine you pose a risk to other users or the service
• Your account has been inactive for extended period (2+ years) after notice
• We cease operations or are required by law
Notice and Process:
• We will provide notice before termination when possible
• EU/EEA/UK users: Statement of reasons for termination (DSA)
• Immediate termination without notice for: severe violations, illegal activity, court orders
• You may appeal termination decisions (see Section 13)
Effect of Termination:
• Immediate loss of access to your account
• Your content may be removed
• Data deletion begins (completed within 90 days)
• You may not create new accounts if banned
• License to use your content (Section 9) terminates except for content already distributed
Reinstatement:
• Suspended accounts may be reinstated if issues resolved
• Permanently banned accounts are not reinstated
• You may appeal bans via email: admin@turntopia.net
Service Discontinuation:
• We may discontinue services at any time with notice
• We will provide at least 30 days' notice before discontinuing services
• You can export your data during notice period
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16. DISCLAIMERS AND SERVICE AVAILABILITY
Service "As Is":
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
No Warranty or Guarantee:
• We do not guarantee uninterrupted or error-free service
• We may modify, suspend, or discontinue features at any time with or without notice
• We are not responsible for third-party services, content, or links
• We do not guarantee the accuracy, completeness, or reliability of content
• We do not guarantee the service will meet your specific requirements or expectations
• We do not guarantee the safety, quality, or legality of events posted by users
User-Generated Content:
• We do not endorse or verify user-generated content
• We are not responsible for content posted by users
• Users are solely responsible for their own content and events
• We do not guarantee the accuracy of event information
Technical Issues:
• Service may be interrupted by: maintenance, technical issues, internet outages, force majeure
• We will make reasonable efforts to restore service promptly
• We are not liable for losses due to service interruptions
Third-Party Services:
• We use third-party services (Supabase, Twilio, Mapbox, etc.)
• We are not responsible for third-party failures or issues
• Third-party terms and privacy policies apply
Beta Features:
• Some features may be marked as "Beta" or "Experimental"
• Beta features are provided as-is without guarantees
• Beta features may be changed or discontinued at any time
Exceptions to Disclaimers:
**EU/EEA/UK/Switzerland Users:**
Nothing in this section excludes or limits warranties or guarantees that cannot be excluded or limited under applicable consumer protection laws. This section is subject to mandatory consumer protection rights in your jurisdiction.
**California and Other US States:**
This section does not limit rights provided by state consumer protection laws.
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17. LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
Limited Liability:
• WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES
• WE ARE NOT LIABLE FOR LOST PROFITS, LOST DATA, LOST BUSINESS, OR LOST OPPORTUNITIES
• OUR TOTAL LIABILITY IS LIMITED TO THE GREATER OF: (A) $100 USD, OR (B) AMOUNT YOU PAID US IN THE PAST 12 MONTHS (IF ANY)
• WE ARE NOT RESPONSIBLE FOR USER-GENERATED CONTENT OR ACTIONS
• WE ARE NOT RESPONSIBLE FOR EVENTS CREATED OR ATTENDED BY USERS
• WE ARE NOT LIABLE FOR ISSUES ARISING FROM YOUR USE OR INABILITY TO USE SERVICES
Not Liable For:
• Actions or omissions of other users
• Events, gatherings, or meetups organized through the service
• Injuries, damages, or losses at events
• Inaccurate event information
• Third-party services or content
• Viruses, malware, or security breaches not caused by our negligence
• Unauthorized access to your account if you failed to maintain security
• Service interruptions or data loss
• Reliance on any information obtained through services
EXCEPTIONS - WE DO NOT LIMIT LIABILITY FOR:
**Mandatory Legal Protections:**
Nothing in these Terms limits or excludes liability for:
• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Gross negligence or willful misconduct
• Data protection violations under GDPR, CCPA, or similar laws
• Any liability that cannot be limited or excluded under applicable law
**Jurisdiction-Specific Protections:**
**EU/EEA/UK/Switzerland:**
EU consumer protection law prohibits limiting liability for certain matters. This limitation of liability clause does not apply to rights you have under EU consumer protection regulations that cannot be contractually waived.
**California and Other US States:**
Some states do not allow limitation of liability for certain types of damages. If your state law prohibits such limitations, they do not apply to you.
**Australia:**
Australian Consumer Law guarantees certain rights that cannot be excluded. Our liability for breach of those guarantees is limited to, at our option: re-supply of services or payment of cost of having services re-supplied.
**Canada:**
Limitations of liability must be fair and reasonable under Canadian law. This clause is subject to review by courts to ensure fairness.
Indemnification:
Despite limitations above, you remain responsible for indemnifying us (see Section 18).
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18. INDEMNIFICATION
You Agree to Indemnify:
You agree to indemnify, defend, and hold harmless Turntopia LLC, its affiliates, officers, directors, employees, agents, and contractors from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from or related to:
• Your use of the services
• Your violation of these Terms
• Your violation of any applicable laws or regulations
• Your violation of any third-party rights (intellectual property, privacy, publicity, etc.)
• Content you post or events you create
• Your conduct toward other users
• Any events you organize or attend
• Any harm caused by your account (whether or not by you)
Process:
• We will notify you of any claim subject to indemnification
• We may, at our option, assume control of defense
• You will cooperate fully with our defense efforts
• You may not settle any claim without our prior written consent
Exceptions:
• You are not required to indemnify for claims arising solely from our gross negligence or willful misconduct
• EU/EEA/UK: Indemnification obligations are subject to EU consumer protection laws
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19. DISPUTE RESOLUTION AND GOVERNING LAW
Please Read This Section Carefully - It Affects Your Legal Rights
Informal Resolution:
Before filing any formal dispute, you agree to contact us at admin@turntopia.net to attempt informal resolution. We will attempt to resolve the dispute informally within 60 days.
Governing Law:
**United States Residents:**
These Terms are governed by the laws of the State of California, United States, without regard to conflict of law principles.
**EU/EEA/UK/Switzerland Residents:**
These Terms are governed by the laws of your country of residence for consumer protection matters. EU consumer protection regulations take precedence over conflicting provisions.
**Other Jurisdictions:**
These Terms are governed by California law, subject to mandatory consumer protection laws in your jurisdiction that cannot be waived.
Jurisdiction and Venue:
**United States Residents:**
**Arbitration Agreement:**
• Disputes will be resolved through binding arbitration administered by the American Arbitration Association (AAA)
• Arbitration will be conducted in Los Angeles, California or remotely at your option
• Arbitration follows AAA Consumer Arbitration Rules
• Arbitrator's decision is final and binding
• You waive the right to a jury trial
• You waive the right to participate in class action lawsuits
**Class Action Waiver:**
You agree to resolve disputes individually, not as part of a class, consolidated, or representative action. Class arbitrations and class actions are not permitted.
**Exceptions to Arbitration:**
Either party may bring suit in small claims court for disputes within that court's jurisdiction. Either party may seek injunctive relief in court for intellectual property infringement.
**Opt-Out of Arbitration:**
You may opt-out of arbitration within 30 days of accepting these Terms by emailing: admin@turntopia.net with subject "Arbitration Opt-Out" and your account information. If you opt-out, disputes will be resolved in courts described below.
**EU/EEA/UK/Switzerland Residents:**
**ARBITRATION AND CLASS ACTION WAIVER DO NOT APPLY TO YOU.**
You retain all rights under EU consumer protection law, including:
• Right to bring disputes in courts
• Right to participate in class actions or collective proceedings
• Right to consumer protection law protections that cannot be waived
• Right to dispute resolution in your country of residence
**Applicable Courts:**
• You may bring proceedings in courts of your country of residence, OR
• Courts of California, United States (where we are established)
• We may only bring proceedings against you in courts of your country of residence
**Other Jurisdictions:**
Disputes will be resolved in courts located in Los Angeles County, California, United States, subject to mandatory consumer protection laws in your jurisdiction.
**Exceptions for All Users:**
Nothing in these Terms prevents you from:
• Reporting violations to government authorities
• Filing complaints with supervisory authorities (e.g., EU data protection authorities)
• Seeking remedies under consumer protection laws
• Pursuing emergency relief to prevent immediate harm
Alternative Dispute Resolution (EU/EEA):
EU residents may access the European Commission's Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr/
Time Limits:
• Arbitration must be initiated within 1 year of dispute arising
• Court actions must comply with applicable statutes of limitations
• Time limits do not apply to claims that cannot be time-barred by law
Costs:
• Each party bears their own costs unless otherwise required by law or arbitration rules
• Arbitration filing fees follow AAA rules (we may cover your fees in certain circumstances)
• In court, prevailing party may be entitled to costs and attorneys' fees where permitted by law
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20. ACCESSIBILITY
Commitment to Accessibility:
We are committed to making our services accessible to all users, including those with disabilities.
Accessibility Standards:
• We aim to comply with Web Content Accessibility Guidelines (WCAG) 2.1 Level AA
• Mobile apps follow platform accessibility guidelines (iOS VoiceOver, Android TalkBack)
• We continuously work to improve accessibility
Accessibility Features:
• Screen reader compatibility
• Keyboard navigation support
• Alternative text for images (where provided by users)
• Adjustable text size
• High contrast modes
• Caption support for video content (where applicable)
Report Accessibility Barriers:
If you encounter accessibility barriers:
• Email: admin@turntopia.net
• Describe the barrier and how it affects you
• Include device, operating system, and assistive technology used
• We will respond within 14 business days
• We will work to remediate issues promptly
Accommodations:
If you need accommodations to use our services:
• Contact: admin@turntopia.net
• We will work with you to provide reasonable accommodations
• Accommodations provided at no additional charge
Third-Party Accessibility:
• Some features rely on third-party services (maps, media players)
• We cannot guarantee accessibility of third-party services
• We choose accessible third-party services when possible
Ongoing Improvements:
• Regular accessibility audits
• User testing with assistive technology users
• Training for development team on accessibility best practices
• Incorporating accessibility from design phase
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21. CHANGES TO TERMS AND SERVICES
Changes to Terms:
We may modify these Terms at any time. Changes will be effective:
• Immediately upon posting for non-material changes (typos, clarifications, formatting)
• 30 days after notice for material changes
Notice of Material Changes:
• Email to your registered email address
• In-app notification requiring acknowledgment
• Posting notice on website
• Update "Last Updated" date at top of Terms
What Constitutes Material Changes:
• New obligations or restrictions for users
• Reduced user rights or protections
• Changes to payment terms (if applicable)
• Changes to dispute resolution or governing law
• Changes that significantly affect how services work
Your Options:
• Continued use after notice period: Acceptance of updated Terms
• If you don't agree: Stop using services and delete your account before changes take effect
• Account deletion during notice period: Old Terms apply to deletion
EU Users:
Material changes that significantly affect your rights will require your explicit consent. If you don't consent, you may terminate without penalty.
Changes to Services:
• We may modify, add, or remove features at any time
• We will provide notice for material feature changes when feasible
• Some changes may be immediate (security, legal compliance, bug fixes)
• Beta features may change without notice
Service Discontinuation:
• If we discontinue services entirely, we will provide at least 30 days' notice
• You will have opportunity to export your data
• Notice via email and in-app notification
Prior Versions:
You can request prior versions of Terms:
• Email: admin@turntopia.net
• Subject: "Previous Terms of Service Request"
• Specify date or version if known
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22. MINORS' USE OF SERVICES
Age Requirements:
• Minimum age: 13 years (US), 14-16 years (EU depending on country)
• Users under 18 are considered "minors" with enhanced protections
• Minors under 18 should have parental/guardian consent
Enhanced Protections for Minors (Ages 13-17):
**Default Privacy Settings:**
• Profiles are private by default (only followers can see)
• Events are not publicly discoverable by default
• Location sharing is disabled by default
• Contact from strangers is restricted
**Limited Data Collection:**
• We collect only information necessary for service provision
• Age is never displayed to other users
• We do not use minor data for targeted advertising or profiling
• Analytics data is anonymized
**Content Restrictions:**
• Minors cannot access or create certain content types (if applicable)
• Stricter content moderation for minor-generated content
• Automatic flagging of concerning interactions
**Age-Appropriate Design (California AB 2273 Compliance):**
• No dark patterns that encourage extended use
• No features that encourage compulsive usage
• Clear privacy information written for minors
• Default settings maximize privacy
• Geolocation precision limited by default
• Option to view Terms in minor-friendly language
**No Targeted Advertising:**
• Minors do not receive targeted advertising based on profiling
• General age-appropriate advertising only (if any)
Parental Rights:
Parents or legal guardians of users under 18 have the right to:
• Review personal information collected from their child
• Request deletion of their child's personal information
• Request account termination
• Refuse further collection or use of information
• Receive information about data practices in accessible format
**How to Exercise Parental Rights:**
• Email: admin@turntopia.net
• Subject: "Parental Rights Request"
• Provide: Proof of parental authority, child's account information
• We will verify identity before responding
• Response within 30 days
Reporting Concerns About Minors:
If you believe a minor is at risk or unsafe content involves minors:
• Report immediately: admin@turntopia.net or report through app
• We take child safety extremely seriously
• We cooperate fully with law enforcement
• We report suspected child exploitation to National Center for Missing & Exploited Children (NCMEC) as required by law
No Contact Between Minors and Adults:
• We restrict contact between minor users and adult strangers
• Minors cannot be contacted by users they don't follow
• Suspicious contact patterns are flagged automatically
School/Educational Use:
• Our services are not currently designed for classroom use
• If schools wish to use services, separate agreements required
• Additional FERPA and COPPA protections for educational use
International Minors Protections:
• EU: GDPR Article 8 requirements (varying ages of consent 13-16)
• UK: Age-Appropriate Design Code compliance
• California: AB 2273 compliance
• Other jurisdictions: Applicable minor protection laws
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23. THIRD-PARTY LINKS AND SERVICES
Our services may contain links to third-party websites, services, or content.
No Endorsement:
• We do not endorse third-party websites or services
• Links do not imply affiliation or sponsorship
• We are not responsible for third-party content or practices
Your Responsibility:
• You access third-party links at your own risk
• Review third-party terms and privacy policies before use
• We are not liable for any harm from third-party sites
Third-Party Services We Use:
• Supabase: Database hosting
• Twilio: SMS services
• Mapbox: Map display
• Google Places: Address autocomplete
Each is governed by their own terms and privacy policies (see Privacy Policy for links).
Third-Party Authentication:
• If we offer social login (Google, Apple, etc.), you agree to those providers' terms
• We receive limited information from authentication providers
• See Privacy Policy for details on social authentication
Integrations:
• If we offer integrations with other services (social media, calendars), each is governed by their terms
• You authorize data sharing when connecting integrations
• You can disconnect integrations anytime in Settings
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24. GOVERNMENT REQUESTS AND TRANSPARENCY
Legal Requests:
We may disclose user information in response to:
• Court orders or subpoenas
• Search warrants
• National security letters
• Other legally valid requests
Our Principles:
• We do not voluntarily provide user data for government surveillance
• We will notify users of requests unless legally prohibited
• We will challenge overbroad or inappropriate requests
• We will limit disclosure to minimum legally required
User Notification:
• We will notify you of government requests for your data when legally permitted
• Notification may be delayed if prohibited by court order
• Notification includes: Type of request, agency requesting, data requested
Challenging Requests:
• We review all requests for legal validity
• We may challenge or narrow requests that are overly broad
• We may seek judicial review of invalid requests
Transparency Reports:
• We will publish transparency reports on government requests (when feasible)
• Reports include: Number of requests, types, countries, data disclosed
• Available at: https://turntopia.net/transparency (when available)
Emergency Requests:
• We may disclose data without court order in emergencies involving imminent danger of death or serious physical injury
• Emergency requests must come from law enforcement
• We verify authenticity of emergency requests
Data Retention for Legal Requests:
• We may preserve data when we receive legally valid preservation requests
• Preserved data is not disclosed until proper legal process received
• You will be notified when legally permitted
International Requests:
• Requests from foreign governments must comply with Mutual Legal Assistance Treaties (MLAT) or similar mechanisms
• We may require translation and verification
• We apply same protections regardless of requesting country
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25. FORCE MAJEURE
We are not liable for failure to perform obligations due to circumstances beyond our reasonable control, including:
• Acts of God (earthquakes, floods, storms)
• War, terrorism, civil unrest
• Government actions, laws, regulations
• Pandemics, epidemics, public health emergencies
• Internet or telecommunications failures not caused by us
• Power outages or infrastructure failures
• Labor strikes or disputes
• Supplier or contractor failures
• Cyberattacks, DDoS attacks, or hacking not due to our negligence
During force majeure events:
• We will make reasonable efforts to restore services
• We will communicate status updates when possible
• Service interruptions will not constitute breach of Terms
• We are not liable for losses or damages during force majeure
If force majeure continues for more than 30 days:
• Either party may terminate services without penalty
• You may export your data during termination process
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26. SEVERABILITY
If any provision of these Terms is found to be unenforceable or invalid by a court or regulator:
• That provision will be modified to minimum extent necessary to make it enforceable
• If modification is not possible, that provision will be severed (removed)
• All other provisions remain in full force and effect
• Overall intent of Terms will be preserved
Examples:
• If arbitration clause is invalid in your jurisdiction, disputes will be resolved in courts
• If liability limitation is invalid, only that limitation is removed, not entire Terms
• If age requirement differs in your jurisdiction, local age requirement applies
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27. ENTIRE AGREEMENT
These Terms, together with:
• Our Privacy Policy
• Community Guidelines (if separate document)
• Any additional terms for specific features
Constitute the entire agreement between you and Turntopia LLC regarding use of services.
These Terms supersede:
• All prior agreements or understandings
• All prior versions of Terms
• Any conflicting statements or representations
No Other Agreements:
• No employee, agent, or representative can modify these Terms
• Modifications are only valid if in writing and signed by authorized Turntopia officer
• Email or verbal modifications are not binding
Headings:
• Section headings are for convenience only
• Headings do not affect interpretation of Terms
Assignment:
• You may not assign or transfer these Terms or your account
• We may assign these Terms to affiliates or in connection with merger, acquisition, or sale of assets
• Any attempted assignment by you is void
Waiver:
• Our failure to enforce any provision does not waive our right to enforce it later
• Waivers must be in writing to be effective
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28. CONTACT INFORMATION
Questions About These Terms:
• Email: admin@turntopia.net
• Mail: Turntopia LLC, Attn: Legal Department, 5101 Santa Monica Blvd Ste 8 1546, Los Angeles, CA 90029
• Website: https://turntopia.net
Privacy Questions:
• Email: admin@turntopia.net
• See Privacy Policy for complete contact information
Support:
• In-App: Profile → Settings → Help & Support
• Email: admin@turntopia.net
• Response time: 2-5 business days
Accessibility:
• Email: admin@turntopia.net
SMS Support:
• Email: admin@turntopia.net
Appeals:
• Email: admin@turntopia.net
Security Issues:
• Email: admin@turntopia.net
Physical Address:
Turntopia LLC
5101 Santa Monica Blvd Ste 8 1546
Los Angeles, CA 90029
United States
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ACKNOWLEDGMENT AND ACCEPTANCE
By using Turntopia services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
If you do not agree, you must not use our services.
For EU/EEA/UK/Switzerland residents: Your rights under consumer protection law cannot be waived and take precedence over any conflicting provisions in these Terms.
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These Terms of Service are effective as of November 24, 2025 and supersede all prior versions.
© 2025 Turntopia LLC. All rights reserved.
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END OF TERMS OF SERVICE
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